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The Royal Decoration System
Capability is common. A documented process is not. Every Royal Decoration project moves through one controlled, ISO-aligned cycle — from enquiry to handover — with four mandatory quality hold points where work stops until it passes. This is how we protect your specification, your finish, and your schedule.
Why a system, not just a workshop
Most metalwork is bought on a promise. We let you buy on evidence — a process you can audit, inspection points you can verify, and clear accountability at every stage. The result is fewer surprises, fewer reworks, and a finish that matches the sample you approved.
Stage-gate quality control
Our QA/QC function is an independent department — separate from Production — so inspection stays impartial. At four points in the line, the QC Inspector has the authority to stop a piece until it conforms.
Dimensions, perpendicularity and edge cleanliness verified against the approved drawing.
Weld quality, angles and bends inspected for integrity and geometry.
Surface uniformity checked under controlled light — scratch- and mark-free.
Colour uniformity, adhesion and thickness signed off before release.
No piece moves to the next stage without the QC Inspector's signature on the inspection sheet. This single discipline is what keeps rework low and quality built-in from the start.
Two further checkpoints frame the line: incoming material inspection (steel grade and thickness verified against the Mill Certificate before the workshop) and first-article inspection (the first laser piece checked to ±0.5 mm before the full batch runs).
From enquiry to handover
Every project follows the same controlled path — with two formal decision gates and clear ownership, duration and output at each stage. No side channels; everything moves through the system.
Your enquiry — by email, WhatsApp or call — is captured on a unified RFQ form and given a tracking number. You're acknowledged within two hours with an expected timeline.
For projects above SAR 30,000 we take a site survey for true measurements; smaller jobs work from your drawings. A preliminary cost is built against our standard pricing.
A formal quotation — specification, quantities, price, validity and payment terms — is approved by the Sales Manager, issued as PDF, and followed up by a call within 24 hours.
On approval we proceed to contract. If declined, the reason is logged in CRM and reviewed monthly to sharpen future quotes.
A clear contract is signed with an agreed payment schedule. A Project Manager is assigned and the project becomes active once the advance is received.
Detailed shop drawings are produced and sent for your review; revisions are turned within 48 hours of comments. Production only starts after your written sign-off.
Cutting, forming, welding and finishing run through the four mandatory QC hold points described above — each signed off before the next begins.
On a pass, the piece is released to packing. On a fail, a Non-Conformance Report (NCR) is raised, the piece returns for rework, and the cause is analysed.
Pieces are protected with foam and reinforced packing (timber crating for export where needed), with a detailed packing list and dispatch documentation.
Installation is coordinated with you 48 hours ahead and carried out to the approved drawings. Any snags are cleared within 7 days; final sign-off starts a one-year warranty.
What "pass" actually means
| Defect | Acceptance criterion |
|---|---|
| Dimensional deviation | Accepted to ±0.5 mm — rejected above ±1 mm |
| Oil-canning | Rejected on visible surfaces |
| Heat tint | Removed and re-inspected |
| Laser burn / hole | Absolutely rejected |
The principles underneath
The cycle works because the same rules apply to every project, every time. These are the disciplines that keep quality repeatable rather than personality-dependent.
All project data lives in one controlled system (Odoo). Everyone works from the same current information — no conflicting versions.
Drawings and specs move only through the Document Controller. No verbal or side-channel handovers between departments.
QA/QC is an independent department, separate from Production — so inspection is never marking its own homework.
Changes beyond a set threshold require written management approval before any work proceeds. No undocumented scope creep.
Four mandatory hold points with stop-authority. Quality is built in along the line, not inspected at the end.
Work is tied to clear, agreed payment stages — transparent for you, predictable for us.
Clear from day one
No ambiguity about when payments fall due. Each stage is linked to a tangible deliverable you can see and approve.
An advance on the signed contract releases the project into engineering and procurement, and assigns your Project Manager.
A milestone payment falls due once shop drawings are approved and production is cleared to start — typically on larger contracts.
The balance is due at installation and signed handover, when the one-year warranty begins.
Start a project
Share your specification, finish and timeline. We'll respond within one business hour and walk you through exactly how your project moves through the system — with a tailored quotation, no obligation.